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Supply chain management : strategy, planning, and operation
by Chopra, Sunil;
Meindl, Peter.
Edition: 4th ed.Publisher: Boston : Prentice Hall, 2010Availability: Copies available for reference: [HF5415.13.C533 2010] (1 ).
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Design and management of service processes : keeping customers for life
by Rohit Ramaswamy.
Publisher: Reading, Massachusetts : Addison-Wesley, c1996Availability: Copies available for loan: [HF5415.5.R35 1996 ] (2).
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Winning the service game
by Schneider, Benjamin;
Bowen, David Earl.
Publisher: Boston, Mass. : Harvard Business School Press, c1995Availability: Copies available for loan: [HF5415.5 S36 1995] (6).
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Customer care excellence : how to create an effective customer focus
by Cook, sarah.
Edition: 4th.ed. Publisher: London : Kogan Page, 2002Availability: Copies available for loan: [HF5415.5 C6635 2002 ] (1).
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The innovator's dilemma : when new technologies cause great firms to fail
by Christensen, Clayton M.
Publisher: Boston, Mass. : Harvard Business School Press, c1997Availability: Copies available for loan: [HD53 C49 1997] (3).
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